Refund policy
30 days. If you're not satisfied, you may return an item within 30 days of delivery.
Condition: Items must be unused, in original condition, with all packaging, cables, remotes, and accessories included. Items showing use, damage, or missing components may be refused or subject to a partial refund.
Return shipping: The buyer pays return shipping unless the item arrived defective, damaged, or was shipped in error — in those cases we cover it and send a prepaid label.
How to start a return:
- Email support@vesperhauslighting.com with your order number and reason for return
- We'll reply within one business day with return authorization and the return address
- Ship the item back with tracking (we recommend insuring it — we can't refund what doesn't arrive)
Refunds: Once we receive and inspect the return, we'll issue a refund to your original payment method within 5 business days. Your bank may take an additional 3–10 business days to post it.
Defective items: If an item arrives defective or fails within 30 days of delivery, email us with your order number and a photo or short video showing the issue. We'll replace it or refund it — your choice — and we cover shipping both ways.
Not returnable: Items marked final sale. Items returned after 30 days.
Cancellations: Orders can be cancelled for a full refund any time before they ship. Once shipped, the return policy applies.
Bulk and trade orders: Case-quantity orders follow the same 30-day window. For orders over 10 units, email us before returning — we'll coordinate freight.